FAQ

Frequently Asked Questions

1. Where do you ship to?

We currently ship to the United Kingdom only.

2. How long does shipping take?

Processing time is usually 2–5 business days.

Estimated delivery time within the United Kingdom is 7–12 business days.

Please note that delivery times may vary during busy periods, holidays, or due to courier delays.

3. Do I need to pay customs duties or import taxes?

No. Customers in the United Kingdom do not need to pay additional customs duties, import taxes, or clearance fees.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use the tracking number to monitor your parcel status online.

5. Can I cancel or change my order?

If you would like to cancel or change your order, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to make changes or cancellations.

6. What payment methods do you accept?

We currently accept PayPal only.

PayPal allows you to pay securely using your PayPal balance, linked bank account, debit card, or credit card.

7. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so we can arrange a replacement or suitable solution as quickly as possible.

8. Can I return an item?

Yes, we accept returns on eligible items within the return period stated in our Return Policy.

Items must be unused, in their original condition, and returned in the original packaging.

9. How long does it take to receive a refund?

Once your returned item has been received and inspected, refunds are usually processed within 3–7 business days.

The time it takes for the refund to appear in your account may vary depending on your payment provider.

10. How can I contact you?

You can contact our customer support team by email:

support@sovaliving.co.uk

We aim to respond to all enquiries within 24–48 business hours.