Payment Policy

Payment Methods Policy

At SOVA Living, we aim to provide a secure and simple checkout experience for all customers.

Accepted Payment Method

We currently accept payment through PayPal only.

PayPal allows you to pay securely using your PayPal balance, linked bank account, debit card, or credit card, depending on the payment options available in your region.

All payments must be made in full before an order is processed and shipped.

Currency

All prices displayed on our website are shown in GBP (£). If you are purchasing from outside the United Kingdom, PayPal or your bank may apply exchange rates or additional transaction fees.

Payment Security

All payments are processed securely through PayPal. We do not store or have access to your full payment details.

Our website also uses SSL encryption technology to help protect your personal information during checkout.

Order Verification

In some cases, we may need to verify order or payment information before processing your order. This may include confirming your billing details, shipping information, or identity to help prevent fraudulent transactions.

If additional verification is required, we will contact you by email before dispatching your order.

Failed or Declined Payments

If your payment is declined, please check that:

  • Your PayPal account information is correct
  • Your linked payment method has sufficient funds
  • Your PayPal account is active and verified
  • Your bank or card provider has not blocked the transaction

If the issue continues, please contact PayPal or your payment provider for further assistance.

Taxes and Duties

For international orders, we offer duty-paid shipping in most destinations. Customers are generally not required to pay additional customs duties, import taxes, or clearance fees upon delivery.

If there are any exceptions for specific countries or regions, we will clearly notify you before your order is shipped.

Contact Us

If you have any questions about payment methods or experience any issues during checkout, please contact us:

Email: support@sovaliving.co.uk